Research & Development

Building the Future of
Collision Repair

We're actively researching and developing intelligent automation solutions for the challenges that slow your shop down every day.

Active Beta

Invoice Reconciliation

The Problem

Shops manually key invoice data into CCC ONE® line by line — a tedious, error-prone process that can cause costly and unnecessary operating costs.

Our Solution

Automated extraction reads invoices from PDF, photo, or email, structures every line item, and syncs directly into CCC ONE® with human approval before posting.

Research

Photo Documentation & Damage Assessment

The Problem

Estimators spend 2-3 hours per job taking, organizing, and uploading photos manually. Images are often mislabeled, missing, or not tied to the correct estimate line.

Our Solution

An intelligent mobile capture tool with computer vision that auto-categorizes damage by panel, severity, and type — generating descriptions in insurance terminology and linking directly to estimate lines.

Research

Parts Identification & Ordering

The Problem

Parts coordinators spend 15 - 20 minutes per repair order researching part numbers, cross-referencing suppliers, and verifying pricing — multiplied across every line on every job.

Our Solution

Visual parts recognition that identifies components from photos, cross-references OEM catalogs and aftermarket alternatives, and auto-populates CCC ONE® with verified part numbers and current pricing.

Research

Estimate Creation & Approval Workflows

The Problem

Back-and-forth with insurance adjusters can take up to 3 - 5 days per claim, causing repair delays and customer frustration. Supplements are frequently rejected for avoidable reasons.

Our Solution

An estimate optimizer that pre-validates against insurer guidelines, flags likely supplements before submission, and provides real-time approval probability scoring to reduce cycle time.

Research

Customer Communication Automation

The Problem

Shop staff spends 1 - 2 hours per day updating customers manually via phone calls, texts, and emails — pulling technicians away from productive work.

Our Solution

An intelligent communication hub that sends automated progress updates with photos, handles common questions, schedules pickup appointments, and manages rental car coordination.

Research

Workflow & Scheduling Optimization

The Problem

Manual scheduling leads to inefficient bay utilization and missed deadlines. Shops often can't see bottlenecks until they've already caused delays.

Our Solution

A production scheduler that optimizes job sequencing based on parts availability, technician skills, and real-time capacity — predicting bottlenecks before they happen.

Have a workflow challenge we should tackle?

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