Frequently Asked Questions

Everything you need to know about ShopAutomate and CCC ONE® integration.

ShopAutomate is a parts invoice reconciliation tool for collision repair shops running CCC ONE®. We automate the process to extract data from vendor parts invoices (PDFs, photos, or emailed documents) and prepare a draft reconciliation matched against your existing repair orders — ready for your team to review and approve before syncing to CCC ONE®.
Collision repair shops lose significant time and revenue to manual parts invoice entry. Every repair order requires matching vendor invoices to parts on the estimate — verifying part numbers, quantities, list prices, and net prices. This process is tedious, error-prone, and typically falls on already-busy shop admins. ShopAutomate automates the data extraction and matching, reducing what used to take minutes per invoice down to seconds.
ShopAutomate is built specifically for collision repair facilities using CCC ONE® Estimating software. It's ideal for:

• Shop administrators handling parts invoice reconciliation
• Office managers responsible for accounts payable
• Shop owners looking to reduce admin overhead and improve accuracy
Please contact our sales team for current pricing information. We offer flexible plans based on shop volume.
ShopAutomate follows a simple three-step flow:

1. Receive — Parts invoices arrive via PDF upload, photo capture, or email forwarding. Our analysis engine extracts all relevant data: vendor name, invoice number, part numbers, descriptions, quantities, list prices, and net prices.

2. Review — ShopAutomate matches extracted invoice data against the corresponding repair order in CCC ONE® and prepares a draft reconciliation. Your team reviews the draft in a side-by-side view (original invoice vs. extracted data), corrects any flagged discrepancies, and approves.

3. Sync — Once approved, the reconciled prices sync directly to CCC ONE® through the CCC Secure Share™ network. Your shop maintains full control — nothing is written to CCC ONE® without human approval.
Yes. 100% of reconciliations require human approval before syncing to CCC ONE®. ShopAutomate operates in a "lane assist" model — our automation engine does the heavy lifting of extraction and matching, but your team always has final sign-off. We believe human oversight is essential for accuracy and trust.
ShopAutomate can process:

• PDF invoices (from vendor portals, email attachments)
• Photographed invoices (taken with a phone camera)
• Emailed invoices (forwarded directly to your ShopAutomate inbox)

We support invoices from all major parts vendors in the collision repair industry.
Our analysis engine achieves 99%+ first-scan accuracy on standard vendor parts invoices. For fields where confidence is lower, ShopAutomate highlights them for human review. Over time, the system learns your vendors' invoice formats and accuracy improves further.
On average, ShopAutomate prepares a draft reconciliation in around 5 seconds per invoice. Compare that to the typical 5-15 minutes of manual data entry per invoice.
If an invoice is handwritten, damaged, or in an unusual format, ShopAutomate will flag it for manual review with a low-confidence indicator. Your team can manually enter or correct the data. These corrections feed back into the system to improve future accuracy.
Yes. Multi-page vendor invoices are processed as a single document. Our analysis engine identifies totals, line items, and continuation pages automatically.
ShopAutomate integrates with CCC ONE® through the CCC Secure Share™ network — CCC's official cloud-based API for third-party app integrations. This is the same secure, CCC-approved method used by other marketplace apps.
CCC Secure Share™ is a cloud-based API that allows CCC ONE® collision repair shops to securely share data with registered third-party applications. It uses the CIECA BMS (Business Message Suite) data standard and provides 128-bit encrypted connections. It replaces the older EMS file export method with a more secure, cloud-to-cloud architecture.
ShopAutomate is currently in the process of listing on the CCC Secure Share™ Marketplace. Once approved, shops will be able to enable ShopAutomate directly from within CCC ONE®.
Once ShopAutomate is available in the Marketplace, the setup process is straightforward:

1. Log in to cccone.com
2. Go to Configure (drop-down menu, upper right)
3. Select CCC Secure Share™
4. Click on the Marketplace tab
5. Find and select the ShopAutomate app
6. Review the data sharing summary and click Next
7. Configure your settings (event types, notifications) and click Next
8. On the Confirm page, swipe to enable
9. You're connected!

The entire process takes less than 2 minutes.
ShopAutomate only accesses the data necessary to perform invoice reconciliation:

• Repair order information (RO numbers, status)
• Estimate data (parts listed on the estimate, quantities, pricing)
• Part price changes (to sync reconciled prices back)

We do not access or store personal customer information (names, addresses, phone numbers, VINs) beyond what is required for matching invoices to repair orders.
Yes — but only with your explicit approval. When you approve a reconciled invoice, ShopAutomate uses the CCC Secure Share™ Part Price Changes endpoint to update the corresponding parts pricing in your repair order. No data is written without human review and approval.
No. Each Secure Share app operates independently. Enabling or disabling ShopAutomate has no impact on your other marketplace integrations.
Yes. You can disable ShopAutomate at any time from the CCC Secure Share™ settings in CCC ONE®. Disabling the app immediately stops all data sharing.
ShopAutomate takes data security seriously:

• All data is transmitted through 128-bit encrypted connections via CCC Secure Share™
• Data at rest is encrypted using industry-standard AES-256 encryption
• All data is stored within the United States only
• We comply with all CCC Secure Share™ Application Standards and Review Guidelines
ShopAutomate temporarily processes invoice data for the purpose of reconciliation. Once a reconciliation is approved and synced to CCC ONE®, invoice data is retained only as long as needed for audit purposes and system improvement, in accordance with our privacy policy.
No. Your data is never sold, shared, or transmitted to any third party. ShopAutomate exists solely to serve your shop. Data received through CCC Secure Share™ is used exclusively for the purpose of invoice reconciliation as described in our permitted use terms.
Yes. ShopAutomate is a registered CIECA member and uses the CIECA BMS (Business Message Suite) data standard for all communications through CCC Secure Share™.
You do. Your shop's data belongs to your shop. ShopAutomate processes data on your behalf and at your direction. You control what data is shared and can revoke access at any time through CCC ONE® Secure Share settings.
To use ShopAutomate, you need:

1. An active CCC ONE® Estimating license
2. CCC Secure Share™ enabled on your account (it's free — no extra charge from CCC)
3. A ShopAutomate account (sign up at shopautomate.ai)
Yes. Contact our team to set up a free trial and see ShopAutomate in action with your own shop's invoices.
Most shops are up and running in under 10 minutes. The process involves:

1. Enabling ShopAutomate in the CCC Secure Share™ Marketplace (~2 minutes)
2. Creating your ShopAutomate account (~3 minutes)
3. Submitting your first test invoice (~1 minute)
No. ShopAutomate is 100% cloud-based. There is nothing to install on your local machines. This also means there's no maintenance, no updates to manage, and no impact on your existing CCC ONE® setup.
Yes. ShopAutomate's review interface is accessible from any device with a web browser, including phones and tablets. You can even photograph an invoice on your phone and submit it directly.
If ShopAutomate can't find a matching repair order for an invoice, it will flag the invoice for manual review. Common reasons include:

• The repair order number on the invoice doesn't match any open RO in CCC ONE®
• The RO has been closed
• The vendor or part number is not yet in the system

Your team can manually link the invoice to the correct RO or add the missing information.
ShopAutomate supports all major collision parts vendors. If a new or uncommon vendor is encountered, the system will still extract the invoice data — it may just require a bit more human review on the first few invoices from that vendor. The system learns and improves with each correction.
If the CCC Secure Share™ connection is temporarily unavailable, your approved reconciliations will be queued and synced automatically when the connection is restored. No data is lost.
You can reach our support team through:

• Email:
• Website: shopautomate.ai/support
• Phone: Coming soon
Our support team is available Monday through Friday, 8:00 AM – 6:00 PM Eastern Time, with extended hours for critical issues.
ShopAutomate offers flexible billing based on your shop's volume. Contact our sales team for a customized quote.
Yes. Plan changes can be made at any time and take effect on your next billing cycle.